Hightech News

How to Use Artificial Intelligence for Sales If they do spot any, they can click to open up the real-time transcripts, scan it quickly to get more context, and decide whether or not they need to jump in to save the deal. While AI is becoming more widely available, it still comes with significant expenses. […]

An Introduction to Natural Language Processing NLP According to the Zendesk benchmark, a tech company receives +2600 support inquiries per month. Receiving large amounts of support tickets from different channels (email, social media, live chat, etc), means companies need to have a strategy in place to categorize each incoming ticket. Predictive text, autocorrect, and autocomplete